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Privacy Policy

Last updated on February 8, 2024

Introduction

This Privacy Policy provides a clear explanation of how Elementum collects information about you when you interact with Elementum, including through our websites, applications, and services. It also lets you know what choices you have regarding our use of your information and how you can exercise access and update that information.

Please read this Privacy Policy carefully. We have made modifications to our previous policy to help you better understand how we use your information. By using and/or accessing our Services (defined below) you acknowledge that you have read and understood this Privacy Policy.

Key Definitions

"Policy" refers to this Privacy Policy.

"Elementum", "we", "us" and/or "our" refers to Elementum Ltd and any of our corporate affiliates.

"Services" refers to, individually and collectively, our supply chain orchestration, collaboration, and related services, support, professional services, websites (including elementum.ai), and end user software on any platform. The Services are not intended for personal or consumer use.

"You" and "your" refer to individuals using or otherwise interacting with our Services.

"Information" refers to data about you and your use of Services, may be retained in electronic or paper format, and includes personal data as defined by the General Data Protection Regulation.

Reasons We Process Your Information

We may process your information if:

  • You, or the company you work for, or the company which provides you access to the Services, are a customer or a supplier of ours.
  • You, or the company you work for, or the company which provides you access to the Services, use our Services.
  • You work for one of our suppliers, resellers, or other business partners.
  • You work for someone who uses our products or services.
  • You, or the company you work for, may be a candidate for our advertising or marketing efforts.
  • You communicate with us, or we receive a communication from or regarding you, through our Services or other communication.
  • You request information about us, our business, and/or the Services.

Information We Collect

We collect information from you when you voluntarily provide that information to us. This may occur, for example, when you complete and submit a form through the Services, contact us with inquiries, participate in an event or promotion, or respond to one of our surveys.

We collect information from you when you voluntarily provide that information as part of your use of the Services. Examples of this include: when you submit a technical support request, submit a form for "request a demo" or "request a whitepaper".

We collect information about you from third parties including other Service users, third-party service providers which you have linked to your use of our Services (including social media accounts, single-sign-on services, and scheduling applications), resellers, distributors, your employer, your administrator, publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers, and our business partners.

Personal data relating to you that we process may include:

  • Your name.
  • Who you work for, and your job function or department.
  • Your address, phone number, email address or other contact details.
  • Information relating to transactions with us.
  • Device and connection information when you use our Services.
  • Information about your visit, including URLs, clickstream data, page interaction information, and more.

Cookies

The Elementum websites also use a technology called "cookies" to collect certain information. A cookie is a piece of computer code that your internet browser is given when you access the website. Our cookies help provide additional functionality to the website, track the traffic patterns for our website, and study how our users use and interact with the Services. Further information on our use of cookies is located at Cookie Policy.

How We Use Information

How we use the information is shaped by the source of the information, the type of Services you use, and any privacy preferences that you have specified to us. Below are the specific purposes for which we use the information we collect or receive about you:

  • To provide the Services - We use the information you provide to make the Services available to you in a personalized manner.
  • To communicate with you - We may reach out to you via email, telephone, in-window messaging, and other channels.
  • For engagement communications - We may communicate to help you engage with our Services and maximize your use.
  • For promotional communications - We may inform you of Services available to you. You can opt-out at any time.
  • To improve our Services - We use information to identify trends, usage patterns, and optimize your experience.

If you are an EU resident:

Elementum processes your personal data when we have an adequate legal basis for doing so. This means we collect and use your personal data where:

  • We need it to provide you the Services;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests);
  • You give us consent to use the personal data for a specific purpose;
  • We need to process your personal data to comply with a legal or contractual obligation.

How Long We Keep Information

Elementum will generally retain information for so long as you are an active user of the Services. Some information may be retained to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.

How We Protect Information

Elementum takes appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your information.

Our primary data hosting service providers are in the United States. A limited amount of information may be accessed or processed in Argentina and/or The Philippines.

Who We Share Information With

There are certain circumstances in which we may share your information with certain third-parties. Any access by a third party to the information is managed by Elementum, and the third parties are vetted based in part on their ability to protect information.

We may share information with employees, contractors, agents, or consultants with a strict need-to-know under appropriate confidentiality obligations. We may also share information with business partners, customers, suppliers, service providers, vendors, analytics providers, and in connection with corporate transactions.

How You Can Access and Control Information

Your ability to control the information includes the ability to:

  • Request a record of information you have provided
  • Request that information be corrected or removed
  • Request that we restrict the processing of your personal data
  • Request that information be provided in a structured electronic format
  • Object to and/or opt-out of our use of your information

You can exercise these rights at any time by contacting us at privacy@elementum.com.

Changes to this Policy

The Services and our business may change from time to time. As a result, at times it may be necessary for Elementum to make changes to this Policy. Elementum reserves the right to update or modify this Policy at any time. Your continued use of the Services after any changes or revisions to this Policy indicates that you have read and understood the terms of such revised Policy.

How to Submit a Complaint/Dispute Resolution

If you have a complaint about Elementum's privacy practices, please write to us at the address below. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

If you are an EU resident, you can also contact your local supervisory authority.

How to Contact Elementum

If you have any questions about our Privacy Policy or the information practices of the Services, please contact Elementum Ltd, Attn: Elementum Privacy Team, at our business address of 50 W Broadway Ste 333 PMB 86814, Salt Lake City, UT 84101 or by visiting our Contact Us page.