Level 1 Service Agents Powered by Elementum AI

About This Video

Are you looking to streamline your customer support operations? In this video, we show how Elementum AI's workflow orchestration platform is used to build an AI Agent-based solution that automates level 1 service requests. Utilizing existing knowledgebase articles, AI Agents are able to deliver faster resolutions, and improve overall customer satisfaction while reducing the number of tickets that need to be escalated. Key highlights of this video include: - **AI-Powered Automation**: Discover how Elementum's AI can handle incoming calls, emails, and chats from customers, store associates, and corporate employees, providing timely and accurate responses. - **Knowledge Base Integration**: Learn how the AI workflow accesses relevant knowledge base articles to deliver correct answers, ensuring efficiency in resolving queries. - **Escalation Protocol**: See a practical example of how the AI can escalate complex issues to human agents when necessary, maintaining a seamless support experience. - **Step-by-Step Guidance**: Witness a real-life scenario where a corporate employee receives precise, step-by-step instructions for accessing software applications, showcasing the AI's capability to guide users effectively. - **Workflow Integration**: Understand how the AI integrates with existing tools and systems, automating processes like generating approvals and creating access requests, further enhancing productivity.